How can we help?
Answers to the most common citizen questions. Search or browse by category.
💬 General
What are the municipality working hours?
The municipality is open Sunday through Thursday from 8:00 AM to 3:00 PM.
How do I contact the municipality?
You can contact the municipality through the contact page or the phone and email shown at the top of the website.
🛎 Services
How do I obtain a building permit?
To obtain a building permit, review the service requirements in the services directory and submit the required plans and documents to the engineering department.
How can I pay water fees online?
You can pay water fees online through the services page using your subscription number and an approved payment method.
🏗 Licenses
Where can I get a no-objection certificate?
A no-objection certificate is issued by the municipality legal department after submitting your ID copy and the reason for the request.
How long does a business licensing application take?
Business licensing applications are usually processed within 5 working days after the documents are complete.
💳 Payments
What payment methods are available?
The municipality accepts cash at the cashier and electronic payments through the services available on the website.
Are there additional fees for online payment?
There are currently no additional fees for online payment on supported services.
📝 Complaints
How do I submit a formal complaint?
You can submit a complaint through the contact page, and it will be routed to the appropriate department for follow-up during working days.
🗳 Consultations
What are public consultations and how do I participate?
Public consultations allow citizens to share feedback on municipal projects and policies. You can browse active consultations and participate directly on the website.
Does the municipality actually use consultation results?
Yes. Consultation results are presented to the municipal council, and you can follow related decisions and published outcomes in the outcomes section.
Did not find an answer?
The municipality team is ready to answer your questions and will respond within two working days.